mortgage2move are authorised and regulated by the Financial Services Authority.

As part of our commitment to the regulators requirements to look after our customers, mortgage2move have an active policy that we believe meets the Treating Customers Fairly requirements of the regulator.

To find out more about the Financial Services Authority, visit www.fsa.gov.uk

We aim to put right any disputes our customers may have with the service or advice we give. If you are not happy with our response to a complaint you may be entitled to refer it to the Financial Ombudsman Service.

We are also covered by the Financial Services Compensation Scheme (FSCS) Further information about compensation scheme arrangements is available from the FSCS.